Membership Renewal Date Looks Wrong
Yesterday I noticed the eHarmony renewal date in the account does not match the date shown on the original payment confirmation. The membership is still active, so nothing has stopped working yet. Which date would support treat as the real billing date? If anyone had a similar mismatch, did the agent correct the account immediately or only explain which date was authoritative? I mainly want to avoid an unexpected renewal caused by the wrong date.
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Renewal-date mismatches are worth clarifying while the eHarmony membership still works normally. Help listed as eharmony customer service contacts lets the billing team compare the account end date with the original payment confirmation and state which date controls renewal. The receipt and account email should identify the subscription clearly. If the dates differ because one screen has not refreshed yet, support can explain that without changing the membership. The customer then has one reliable billing date for renewal settings and future payment planning.